To obtain a more representative and comprehensive ROI value for implementing a Business Playbook, it’s crucial to consider a range of metrics that reflect both the direct and indirect impacts on your business. Here are some key metrics to consider tracking:
2. Increased Productivity
4. Training Time Reduction
5. Error Rate Reduction
6. Customer Satisfaction and Retention
7. Revenue Growth
8. Operational Efficiency
9. Employee Engagement and Satisfaction
10. Current Business Valuation
11. Process Cycle Time
12. Compliance and Risk Management
13. Market Share
14. Return on Sales (ROS)
15. Customer Acquisition Cost (CAC)
16. Lifetime Value of a Customer (LTV)
17. Cost of Goods Sold (COGS)
18. Gross Profit Margin
19. Employee Absenteeism Rate
20. Leadership Time Reallocation
Example: If a business leader saves 10 hours per month due to reduced employee training and support requirements, and they can reinvest that time into activities that increase business revenue by $200,000 per year, the Leadership Time Reallocation metric would highlight this significant ROI contribution.
Check out the calculator tools that we have developed.
Our payment terms vary depending on the specific services or products you are investing in. For our services, we generally require an upfront commitment, which may include an initiation fee, followed by ongoing recurring payments depending on the nature of the engagement. For training programs, an upfront deposit is required, and the full payment must be completed prior to the commencement of the training. As for products, these are paid for in full at the time of purchase. We strive to make our payment process clear and straightforward, ensuring that it aligns with the value and outcomes you receive.
Also refer to our Terms and Conditions page for more information
Business Process Mapping is like creating a detailed blueprint of how things get done in your organization. Imagine a clear, visual representation that captures every step, decision point, and outcome in your workflows. It’s not just about drawing boxes and arrows; it’s about understanding the flow of activities, identifying bottlenecks, and discovering opportunities for improvement.
By breaking down complex processes into an easy-to-follow roadmap, you can optimize efficiency, enhance communication, and ensure everyone is on the same page. This clarity is vital for aligning your team, improving customer service, and driving growth.
Leveraging tools like Microsoft Visio, Lucidchart, and Bizagi, we create comprehensive maps that illustrate your business processes from start to finish. These tools help us to visualize and analyze each step, providing insights that can lead to significant improvements.
At Expansive EDGE, we work closely with our clients to develop their end-to-end business process maps. This collaborative approach ensures that we capture the nuances of your operations, tailor solutions to your specific needs, and create a living document that evolves with your business.
Business Process Mapping contributes significantly to building and developing a business playbook. This playbook becomes a central knowledge hub, documenting vital company information, policies, processes, and standard operating procedures. It empowers your team with a clear understanding of their roles and responsibilities, fostering consistency and quality in every aspect of your business.
In essence, Business Process Mapping is your gateway to streamlined operations and smarter decision-making. By transforming complex workflows into clear, actionable insights, we help you unlock new levels of productivity, efficiency, and growth.
The software we use to build a Playbook is designed specifically for creating, organizing, and managing your business processes in a centralized, structured, and user-friendly way. Unlike Google Drive or OneDrive, which are primarily file storage solutions, our Playbook software is purpose-built for business process documentation and management. It allows you to not only store documents but also to create interactive, easily navigable guides that team members can access based on their roles and permissions.
This software includes features such as version control, automated updates, and task assignments, ensuring that everyone always has access to the most current information. Additionally, it integrates seamlessly with your existing tools, providing a more cohesive and streamlined experience. The result is a comprehensive, easy-to-use Playbook that goes beyond simple document storage, giving your team a dynamic resource for consistent and efficient operations.
Check out our Technology Partners for more information
If you’re looking to free your mind from the overwhelming burden of managing your business and want to empower your teams with effective training, a Business Playbook (Powered by Trainual) is the solution you’ve been searching for! Say goodbye to scattered training content and struggling to delegate responsibilities. The platform caters to small and medium-sized businesses with 5-500 employees, making it a favourite among entrepreneurs, CEOs, HR and Operations leaders, office managers, and admins. By standardizing workflows, streamlining onboarding and training processes, and ensuring every employee has the necessary knowledge to excel, a centralized playbook keeps teams aligned and accountable, no matter where they work from. While not an enterprise tool, Trainual has proven successful for thousands of teams in specific use cases. Don’t hesitate to reach out and discover how Trainual can revolutionize your business and its unique needs.
Choosing the right consultant is critical, and what sets us apart is our commitment to delivering tailored, actionable solutions rather than generic, one-size-fits-all answers. At Expansive EDGE, we don’t just sell you a product or service; we partner with you to deeply understand your business, its unique challenges, and its goals. Our approach is hands-on and collaborative, focusing on long-term success rather than quick fixes. We specialize in creating customized business playbooks that centralize your critical processes, making your operations more efficient and scalable. What makes us different is our transparency, our dedication to continuous improvement, and our proven track record in helping businesses like yours not just survive but thrive. We don’t just promise results; we work with you to achieve them, ensuring that the solutions we implement are aligned with your specific needs and sustainable over the long term.
No, it’s absolutely not hard to train your team on new software. We involve your key stakeholders early in the development of the playbook, ensuring they gain confidence in the solution and become champions of the system for the rest of the team. By coaching them to embrace a continuous improvement culture and take full ownership of the project, we empower them to lead the way, making the transition smooth and effective for everyone involved. This approach not only simplifies training but also fosters a sense of ownership and engagement across your team.
Your company’s data is fully secured through a combination of advanced technologies and best practices. Only designated team members can access your confidential information, and user roles are assigned based on specific permissions to ensure tight control. If a team member leaves, removing their access is quick and seamless. Our cloud-based server and database comply with PCI Level 1 standards, providing robust protection, daily backups, and secure storage of all files. Your data is stored in a dedicated database schema for each workspace, making it impossible for data from different workspaces to be accessed or searched by others. Additionally, the database is only accessible from within secure, designated environments, with strict access controls in place. The system also tracks app usage solely for improving performance, with the option to opt-out if preferred. All these measures ensure that your data remains secure and private at all times.
A business playbook is a comprehensive guide that encompasses all the essential processes, policies, and standard operating procedures (SOPs) of your company. Referred to as a company playbook, this manual provides a detailed overview of how your business operates, delineating each role, responsibility, business strategy, and unique factor that sets you apart.
Check out our webpage that covers this in more detail: Business Playbooks
We leverage a variety of solutions depending on what your business requirements are. We have developed relationships with industry leading technology partners to ensure that the solutions we recommend, are continuously being developed and improved as your business grows.
A Learning Management System (LMS) is a centralized software platform designed for managing, delivering, and tracking online learning and training programs. It streamlines course creation, user access control, progress tracking, and offers scalability. Customizable, mobile-friendly, and capable of integration with other systems, LMS is essential for employee training, compliance, and skill development.
Our preferred learning management solution for SMBs is Trainual.
Creating training content doesn’t have to be a lengthy or difficult process. If you already have training materials, you can easily import them directly into the system. If you’re starting from scratch, the built-in AI tools allow you to generate new content quickly by simply providing a few bullet points. Additionally, an extensive collection of templates is available to help you get started. While documenting your business playbook may take some time, we’ve streamlined the process to make it as easy and efficient as possible. Our team at Expansive EDGE is here to guide and support you every step of the way.
Business Process Mapping is an invaluable tool for any business looking to improve efficiency, consistency, and scalability. Whether you’re a small business aiming to streamline operations or a larger organization seeking to standardize processes across departments, process mapping provides a clear visual representation of how your workflows operate. This clarity helps identify inefficiencies, gaps, and opportunities for improvement, making it easier to optimize your processes and align them with your business goals. If you’re looking to improve operational efficiency, enhance communication within your team, or prepare your business for growth, then Business Process Mapping is likely a great fit for your business. Our team at Expansive EDGE can help you assess your needs and guide you through the process to ensure you get the most out of this powerful tool.
Our approach begins with a thorough audit of your existing tech stack to ensure compatibility and identify any potential gaps or opportunities for improvement. We design our solutions to not only integrate seamlessly with your current technology but also to be future-proof, allowing for scalability as your business grows. Our solutions typically offer integrations with popular cloud platforms and utilize open APIs, making it easier to connect with the tools and systems you already rely on. This ensures that our solutions enhance and complement your existing infrastructure, rather than disrupting it.
It is widely recognized that businesses with established systems are highly sought after by potential investors or buyers. We offer you a guarantee that by following our proven process and implementing the recommended tools, the value of your business will naturally soar as a direct result of the innovative systems we introduce.
At the start of the project, our team will provide qualifying businesses with a business valuation estimate to establish a benchmark, and another business valuation estimate will be conducted 6 months after the project’s completion. We assure you that your valuation will have increased due to the implementation of the systems we introduce.
Rest assured that when our highly skilled and dedicated team handles your sensitive and proprietary business information, we go above and beyond to prioritize absolute confidentiality. We understand the immense value of your trust and therefore, we make a solemn vow to never disclose or share any of your valuable information without your explicit consent. Your privacy and security are of utmost importance to us, and we take every necessary measure to ensure that your sensitive data remains completely safeguarded. With our unwavering commitment to confidentiality, you can have complete peace of mind knowing that your information is in the most capable and trustworthy hands.
By working closely together with our experienced team and implementing a range of carefully crafted systems and strategies specifically designed for your unique business needs, we guarantee that your operations will undergo remarkable improvements. These enhancements will ultimately translate into increased efficiency and productivity, enabling your business to thrive and reach new heights of success. With our expert guidance and tailored solutions, you can confidently expect a significant boost in overall performance and a streamlined workflow that will ensure your business remains at the forefront of your industry.
We understand that implementing and embracing new technology and systems can be overwhelming for businesses. Rest assured, our processes will remain straightforward, and the systems we offer will be user-friendly and easy to adopt. We are committed to ensuring that your team is well-trained and prepared for any challenges that come their way.
We guarantee that the metrics and analytics we present will be meaningful and serve as a valuable guide for your decision-making. Our primary focus is to ensure that the impact on your team and culture is always positive, and that every effort and initiative we undertake will enhance the dynamics of your team. By fostering an efficient, coherent, and well-functioning team, you can expect to see an increase in your business valuation and bottom-line profit.